Welcome to our shop and thanks to be interested in our products, here below are FAQs for your understand our policy.
Q: What material and certificates you got for your products?
A: We use Food Grade Silicone materials for production. Products with CE/FDA/EN71/CPC certificates, Factory got ISO9001/FDA/BSCI certificates.
Q: After I make payment, how long will I get our goods?
A: After we receive your payment, we would need 3 days internal for aranging goods, and will send out through our cooperate forwarder, normally shipping will take 7-10 days to reach you.
Q: What's your refund policy?
A: If the parcel is lost when shipping or the goods are damaged, pls send pictures to ellen@siliconebabyessential.com Once we confirm we will refund 100% back to you within 1 days.
Q: What can I make payment if I don't have Paypal?
A: Please leave a message or send an email to ellen@siliconebabyessential.com, we will proceed your order by bank transfer.
Feel free to let us know if you have any further questions:)